SMRT wins international award for "Best Passenger Experience

maurizio13 SG

http://mrbrownnetwork.com/media/mb/tmbs-080414-best_passenger_experience_award.mp3

redDUST SG

i am not sure how singapore can clinch the best experience award. having been to metros in many parts of asia, my experience here in SG is far from `best'. granted i only ride the train once or twice a week, but i can attest to my so-so experience most times i am on board; or i am just plain unlucky. much has to do with the bad attitude of some bad apples. my bitching includes:

1. not moving in into the carriage readily. some actually try to `extend' themselves to take up more space so you on the outside can't get in.

2. talking on the cell phone while in the train

3. talking in the train (ok, some may find this acceptable, but why let people know you got stood up in your last night date?)

4. not showering in the morning. the BO on some is `day spoiling'.

5. putting their phone mp3 on loudspeaker. not everyone's into click 5.

6. some who spread out their ST or wanbao while reading in the train. can't they fold it into the `right' size so it doesn't impinge on the others?

i could score till 10 but i know i am just unnecessary grumpy today. it's a monday.

btw, japanese are immaculately well behaved in the train. they automatically switch off their phone or put them in silent mode. they hardly answer any incoming call. they read small paperbacks and hardly converse inside. sometimes, i wish they could loosen up a little. but not sure why they are not selected or shortlisted.

Oceane SG

1. not moving in into the carriage readily. some actually try to `extend' themselves to take up more space so you on the outside can't get in.

2. talking on the cell phone while in the train

3. talking in the train (ok, some may find this acceptable, but why let people know you got stood up in your last night date?)

4. not showering in the morning. the BO on some is `day spoiling'.

5. putting their phone mp3 on loudspeaker. not everyone's into click 5.

6. some who spread out their ST or wanbao while reading in the train. can't they fold it into the `right' size so it doesn't impinge on the others?

i could score till 10 but i know i am just unnecessary grumpy today. it's a monday.

Singaporean life.

Scania SG

Seriously, I feel that SBST and MTR gave me a better impression than SMRT in terms of service.

How often do you see SMRT staff at platforms, besides at terminating stations where they need to chase passengers out (any other operator would do the same). SBST has staff at the busier stations redirecting people to less crowded areas of the platforms, while MTR has a platform guard stand/counter at their stations, which the staff would regularly make annoucements about arriving trains. At Central station during peak hours, there are additional staff at the platforms to stop people from entering the trains if they deem it too full for people at Admiralty to board. The only time I can think of MTR staff being unable to handle the crowds is when there is a No. 8 Typhoon signal, when everyone leaves their office at the same time. And certainly, MTR counter staff serve customers better, as even though their standard of English/Mandarin isn't that good, they would not rush though the process of serving the customer. Even Japan, which has crowded trains, have pushers to push passengers into trains such that train operators can run smoothly.

And yah, the frequency of SBST and MTR are much better. Yes there are 8 mins frequencies on the MTR, but that seems to be limited to the Tung Chung Line, which mainly serves the town of Tung Chung, so, during Saturday off peak, the train isn't that full even after 8 mins. The other lines seem to have a max of 4 mins. While SBST's NEL frequency, which stands at 6 mins off peak, still allows passengers to find a seat on the train.

Its all about how much a company wants to give. Service comes from the top (eh from the GEMs ad).

16/f/lonely SG

To be honest, besides the late night squeezing which I dont see why SMRT still refuses to do anything about it.

The MRT side of SMRT is still ok.

The bus side simply CMI.

I miss old annoucements SG

1. not moving in into the carriage readily. some actually try to `extend' themselves to take up more space so you on the outside can't get in.

2. talking on the cell phone while in the train

3. talking in the train (ok, some may find this acceptable, but why let people know you got stood up in your last night date?)

4. not showering in the morning. the BO on some is `day spoiling'.

5. putting their phone mp3 on loudspeaker. not everyone's into click 5.

6. some who spread out their ST or wanbao while reading in the train. can't they fold it into the `right' size so it doesn't impinge on the others?

i could score till 10 but i know i am just unnecessary grumpy today. it's a monday.

Agree with you but answering of phone calls is acceptable but please try to keep it very very short. Many young ladies like to talk for a very long duration for nothing. Also, I see many young girls/ladies talking loudly and unneccesarily for nothing also. If you must talk, please do it softly and please do not laugh and touch each other. I find it irritating. That is why you can't hear the in-train annoucements. I find it very irritating when people's handphone ring. I have no idea why they must use such a loud and irritating ringtone. You can get the best experience on the last few trains at night when it is very empty.

chickenlittle2 SG

To be honest, besides the late night squeezing which I dont see why SMRT still refuses to do anything about it.

The MRT side of SMRT is still ok.

The bus side simply CMI.

To be fair la.. SMRT buses are punctual one leh. If they say 15 mins they would come at 15 mins. SBS svcs like svc 174, 185 always bluff people one.

Scania SG

To be fair la.. SMRT buses are punctual one leh. If they say 15 mins they would come at 15 mins. SBS svcs like svc 174, 185 always bluff people one.

Not really true....985 bus stop board says 14 mins max., but arrived 20 mins (and its always). same for 966, arrives 10+ minutes beyond what the board says.....

I miss old annoucements SG

I miss the TIBS, SBS and SMRT days.

"Trans Island Bus Services" sound more "high class".

chickenlittle2 SG

Not really true....985 bus stop board says 14 mins max., but arrived 20 mins (and its always). same for 966, arrives 10+ minutes beyond what the board says.....

But their buses go faster leh. I always see Svc 74 buses chasing behind Svc 852 buses along Lornie Rd.

redDUST SG

in the end, it all boils down to basic courtesy. if everyone think of the other's well being and convenience when in the train, the experience will be a lot nicer. as it is, the train is crowded enough. we don't need all these counter-social behaviour.

unfortunately, it is also all about positive influence and being exposed to socially responsible behaviour. if all these `bad habits' are deem acceptable, then it's hard to change then. it is my observations of train commuters overseas and their good habits are what prompted me to `do the right thing'. for instance, I observed that in the foodcourt in USA, most not only clear their own trays after eating, they also clean up the table so the next users can enjoy their food. for that, I am conscious of not dirtying the table when i eat here. and i clear my tray everytime i had my macs or kfc. but because it is not the norm and many are not exposed to such practice, it then become socially acceptable.

I miss old annoucements SG

When I see unsightly behaviour in trains, I find it irritating and it seems that other Singaporeans do not find it irritating.

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